People reward those who try harder
Brands have been with us for decades, so it is true that no human being alive was born when no branding of some type existed. This feature of the modern man’s life is normally not taken into account because it is perceived as something normal and embedded in the daily landscape. As mass production and high consumption invaded the society, the noise generated by multiple advertisers in order to promote their brands on TV and other media reached a level by which an average consumer is no longer in position to pay attention to a great variety of new products. The advocates of new ways of marketing have mentioned this fact, like Al Ries and Jack Trout, Stan Rapp and Tom Collins. From their research it is understood now that people is more likely to buy brand names that have a positive and unique position in their minds, due to the communication strategy utilized in the marketing campaign, and because the company behind the brand is able to dialogue and interact with the consumer in a way that adds value to the product, under the consumer terms.
Brands (and the companies behind them) that are able to grab a portion of the consumers mind and delight them have a good chance to appeal to buyers at the moment of purchase, which is only one of many different moments of truth. This phrase, created by Scandinavian Airlines CEO Jan Carlson, defines the opportunity a company has to influence the customer’s perception of the value of the service or product received. What we see nowadays as a powerful trend in marketing strategy for the big and not so big corporations is an integration of the classical consumer marketing paraphernalia and all of its sub-categories (industrial, technological, corporate, etc.) with the strategies of custom ...