It was Daniel Goleman who first brought the term "emotional
intelligence" to a wide audience with his 1995 book of that
name, and it was Goleman who first applied the concept to
business with his 1998 HBR article, reprinted here. In his
research at nearly 200 large, global companies, Goleman found
that while the qualities traditionally associated with
leadership?such as intelligence, toughness, determination, and
vision?are required for success, they are insufficient. Truly
effective leaders are also distinguished by a high degree of
emotional intelligence, which includes self-awareness,
self-regulation, motivation, empathy, and social skill.
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