WellStar Convenient Care Group
"An Urgent Care and Family Practice Center"
HA 8620
Operations Management
& Quality in Health Care
Steve
December 5, 2006
Table of Contents
EXECUTIVE SUMMARY 2
VISION STATEMENT 3
MISSION STATEMENT 3
STRATEGIC PLAN 3
Model 4
Quality Care 4
The Patient Experience 4
Sound Fiscal and Risk Management with Profitable Alliances 5
BUDGET AND FINANCIAL PLAN 5
Assumptions and Goals 6
Dashboard to Success 6
Benefits to Payers 7
MARKETING PLAN 7
Customers and the Market 7
Strengths Weaknesses Opportunities Threats (SWOT) 8
Brand Strategy 8
Grand Opening 9
INFORMATION TECHNOLOGY PLAN 9
Electronic Medical Records (EMR) 10
Web Site Development 11
Billing and Collections 12
OPERATIONS PLAN 12
Staffing 12
Equipment and Supplies 14
Streamline Patient and Process Flow 15
Patient Flow 15
QUALITY MONITORING AND OUTCOMES 16
Patient Satisfaction 16
Clinical Processes and Outcomes 17
Process Improvement 18
APPENDIX 20
Cleverly model 20
Doctors (providers) currently in Powder Springs 21
Patient Processes Flow Chart 22
F ...