Date: June 10, 2006
To: Hal Wallace
From: April Lewis
Re: Action Plan
After careful review of The Wallace Group's background, history, organization and personnel and current trends, I have created an action plan that will enhance morale and keep your company profitable. These suggested changes will cost you approximately $50,000 to implement; however, the long-range outcome will be well worth the initial cost.
Organizational behavior (OB) is the study of factors that affect how individuals and groups act in organizations and how organizations respond to their environments (George & Jones, 2005). OB is discussed in detail later. Having some knowledge in how an organization behaves, I believe that the biggest problem that stands out with The Wallace Group is the low morale of the employees.
Job satisfaction has the potential to affect a wide range of behaviors in organizations and contribute to employees' levels of well-being (George & Jones, 2005). Another important term that is used in relation to employee morale is organizational citizenship. It is defined as the behavior that is not required but is necessary for organizational survival and effectiveness. In short, organizational citizenship behavior is what employees do over and beyond his/her job duties. Job satisfaction and organizational citizenship directly affects each other. If an employee is not satisfied with his/her job or does not feel appreciated, work performance and going over and beyond what is necessary will decrease. The workforce has changed over the years; to work on a job for 20 years is almost unheard of. If the opportunity arises, the employee ...