TOTAL QUALITY MANAGEMENT
INTRODUCTION
Throughout their military careers military personnel will always face some type of inspection, whether it's internal or external. Today, some units are inspected at
least four times a year in supply operations, for example, Command Supply Discipline Program, Command Inspection Program, Command Logistics Review Program, and maybe the Supply Excellence Award. How does the unit prepare for all these inspections? The unit faces many great challenges. There are a lot of steps taken to prepare for inspections. There are many checklists to follow but not enough time and personnel to accomplish these many tasks. There are many subjects areas which, the unit must cover that might be inspected. AR 11-l (Command Logistics Review Program), AR 735-5 (Policies and Procedures for Property Accountability), DA PAM 710-2-l (Using Unit Supply System Manual Procedures), and AR 710-2 (Supply Policy Below the Wholesale Level) are the governing policy documents and should be understood prior to an inspection. There are a lot of non value added procedures and many tasks that overlap, where in some cases the distribution of soldiers is not according to the need of each work place. There are many soldiers assigned to tasks different from what 1 they are supposed to do, which results in no incentive for performing better. In other words, the soldiers consume their energy striving to overcome problems inherent in the supply system instead of trying to maximize the effectiveness of supply operations. A transformation in the supply operations in the units could be achieved by the adoption of a new management philosophy that could help provide greater efficiency. Currently, one of the most advanced philosophies ...