The New Track: UPS during and after Implementation of IT
It is very rare that a company sees overwhelming improvements immediately after the implementation of Information Technology. This is not the case with the delivery juggernaut UPS. The company has invested millions to gain access to cutting technology that has separated it from the rest of the pack. Since the company has focused its efforts on embracing the advantages that are possible with new technology, UPS has put itself on a stage of its own. UPS is in a unique position, one of dominance but also of flexibility. The information that UPS has embraced allows it to constantly improve both its operations and customer satisfaction.
What has changed
There are several aspects of UPS' operations that have benefited from the investment of Information Technology. It all starts with the most basic, but fundamental parts of how UPS operates. The company's improvements to the actual delivery methods of each driver have saved large sums of cash and headaches. In the past, the drivers had to use their own intuition with help of maps to navigate their routes. That could prove costly and time consuming. Now drivers and managers have the benefit of one of the most advanced route optimization systems. This system that the majority of UPS drivers have installed in their trucks, tells each driver the best course to navigate that saves time and fuel consumption regardless of the expertise of the deliveryman or woman. Since managers also have access to this information, they can track where their drivers are located. The rewards of this system are easily calculable; it saved over 3 million miles in travel last Novemb ...