Training and Development: Needs, Identification and Action
Companies opting to distinguish themselves in the market through customer service require a workforce capable of providing a notable positive difference in customer experience versus that which a competitor can provide. Providing such an experience as a means to communicate and support your corporate brand requires several key factors be in place. It is no secret that success in business relies upon excellence in execution. While corporate leaders have historically looked to other functions, such as product development, marketing, and sales, to drive corporate success, today more and more eyes are looking to HR for help. In every industry, employees serve as the primary "channel" used to characterize the brand during direct contact with the customer. Thus one such tool to exemplify or empower the work force is training and development of employees in the organization in order to achieve better results from them. This research focuses on finding the needs of training and development in an organization and then acting upon it.
Introduction
Change is the only thing that is consistent in the present scenario and we can see changes all over the world at the speed of light. After Economic reforms LPG (Liberalization, Privatization and Globalization has brought many changes in the Indian Business. Due to these changes in the environment for an organization to sustain they have to go about continuous change so as to maintain interface with the environment.
People, Process and Technology are the three crucial elements for the sustenance and growth of any organization and among these people play the most important role as they are the one’s who are going to use the process and technolog ...