Organizations should exceed the customer's expectations by focusing on three areas of improvement. These areas include, implementing a customer friendly process, employee commitment to customer service and customer dialog. By doing so, Southern Spice will take an aggressive approaches to Total Quality Management and utilize the "excellence model". The methodology that will be used will be similar the philosophy of TQM which includes satisfying the customer and continuous improvements to the business processes. Questions will be asked such as, "How do we satisfy the customer's?" Why should we satisfy the customer's?" What exactly is continuous improvement "and "Why should we continue to improve our process?" The first step of the TQ process will be satisfying the customer. Without the customer's, there would not be Southern Spice The customers are the ones that pay the bills, and they expect to get their moneys worth with each southern Spice experience. At Southern Spice, our mission is to provide an atmosphere of integrity and exceed the desires and expectations of our guests and employees?.to provide "Southern Spice" with every bite, demonstrating the absolute best flavors available. Our vision for the company:
? To deliver unconditional customer satisfaction.
? To build a world-class organization and be recognized as a leader in the "Southern" restaurant industry.
? Always provide quality, service, cleanliness and value.
Second, the company's set objectives and its goals that will increase revenues from new customers, expand sales to existing customers, acquire related businesses, open new locations, market new products and/or s ...