TQ Model and Methodologies Paper
University of Phoenix
QUALITY MANAGEMENT AND PRODUCTIVITY/ MKT 449
RICHARD POWER, JR.
March 14, 2007
TQ Model and Methodologies Paper
In business today, Process Management has now become the most important trend in modern businesses. It is often dressed up as many other things but in the end, how the business delivers value is dependent on the operational effectiveness of its processes. In today's business even after achieving ISO certification, quality is still wanting. There is always a gap in people adhering to the standards. Success requires the ability to set the right balance between efficiency and flexibility, control and adaptability, compliance and nimbleness. Kaizen methodologies can help our organization achieve that. Kaizen will allow our organization to truly close the gap between strategy and operational change. The purpose of this paper is to introduce Kaizen and a Kaizen event to our leadership so that they can incorporate it into their strategic planning process.
The Problem
As our company has grown to over 60 full time agents generating more than 1200 policies per year, our local new business department has experienced difficulty handling the increased volume. We need to revise our current procedures to accommodate our growing organization.
The new business department handles several different things. We direct the initial stages of underwriting, which includes evaluating client for obvious declines, ensuring that all company and state required forms are present and properly completed, ordering medical records, and creating a master file before sending to our Home Office in Massachusetts. In addition to ...