TQM is a philosophy of management driven by the constant attainment of customer satisfaction through continuous improvement of all organizational processes, including employee participation, teamwork, and leadership.
There are five key principles:
-MANAGEMENT COMMITMENT
1) Plan (drive direct)
2) Do (deploy, support, and participate)
3) Check (review)
4) Act (recognize, communicate, revise)
-EMPLOYEE EMPOWERMENT
1) Training
2) Suggestive Scheme
3) Measurement + Recognition
4) Excellence Teams
-FACT BASED DECISION MAKING
1) Statistical process control
2) Team oriented problem solving (TOPS)
-CONTINOUS IMPROVEMENT
1) Systematic measurement + focus\
2) Excellence Teams
3) Cross-functional process management
4) Attain, maintain, + improve standards
-CUSTOMER FOCUS
1) Supplier partnership
2) Service relationship with internal customers
3) Never compromise quality
4) Customer driven standards
Implementation of TQM
Total Quality Management emphasizes detecting potential problems before they occur. There are five major areas of TQM, which are:
? Focus on quality and prevention of problems
? Cooperation with suppliers and customers
? Continuous improvement
? Encouragement of proper climate and employee empowerment
? Use of measurements to back dec ...