Total Quality Management Survey
Every organization, both for profit and non-profit, can benefit from Total Quality Management (TQM). It has been extensively used in education, government, manufacturing, and service industries. TQM processes are separated into four sequential categories: plan, do, check, and act (the PDCA cycle). In the planning phase, people define the problem to be addressed, collect applicable statistics, and learn the problem's core cause. Next in the doing phase, people develop and implement an answer, and decide upon a determination of quantitative size to measure its effectiveness. Third is the checking phase, where people confirm the outcome through before-and-after data comparison. The final phase acting people document their results, notify others about process change, and make recommendation for the problem to be addressed in the next PDCA cycle. (Burill & Ledolter 1999)
Manfacturing ? Ford Automotive
Per Debbie Yeager, the director of global quality and six sigma at Ford, Ford Company's current quality strategies consists of three parts: quality operating system (QOS), quality leadership initiative and consumer-driven six sigma. QOS, Ms. Yeager explains, is a systematic, disciplined approach that uses standard tools and practices to manage business and rising levels of customer fulfilment through repeated process enhancement. This spans the product creation development as well as lean manufacturing and present product quality.
The quality leadership idea is driven by a concept of contact. It intends to engage the workforce by communicating quality policies and expectations, thus achieving an aligned and focused global value team.
Six sigma is implimented to great effec ...