Abstract
Carrefour is recognized as one of the most active shopping concept developers throughout the region. Customer service in Carrefour UAE has experience some dissatisfaction from the long queues that are forming in the check-out points. The major problem that there are not enough employees at this point due to the high rate of absenteeism among the employees and Carrefour is likely have to continue to meet the demand for fast, frequent shopping in order to compete on service.
Introduction:
Majid Al Futtaim Group has ownership of Carrefour who is recognized as one of the most active shopping concept developers throughout the region. The Group first introduced the hypermarket model to the Middle East in 1995. A joint venture company between Majid Al Futtaim Group and the world's second largest retailer Carrefour, MAF Retail LLC, Offers shoppers the same quality, variety and value for their money, which have made the brand a household name to millions over the world in particular UAE.
There are 23 hypermarkets in the Middle East. A further four will open in the next few months, one in Kuwait, one in Qatar and two in Saudi Arabia. The Carrefour brand has expanded across the UAE and into Oman, Qatar, Saudi Arabia, Egypt and Jordan and is the most dynamic, fast-moving hypermarket chain in the region. Over the years, Carrefour has successfully positioned itself as a leader in terms of quality and low priced goods. Carrefours own retail brands are a significant medium for brand differentiation and customer loyalty, contributing substantially to the organization's growth in sales. More than 9,000 motivated employees from 37 different nationalities have contributed to the growth of the Carrefour brand throughout the last decade. With reported sales ...