Following is the letter authored by the Vice Precident,Consumer Electronics Division and addressed to the production Manager.The issue raised in the letter relates to Quality First Prigramme.
"I think it's time to look at a new approach to our Quality first Programme.We've had the sugession box out for a year and so far we;ve recieved only two sugessions for quality improvements for which only one mada any sense.
Let's try a group approach.We can divide the employees into groups that can meet to come up with ideas for improving the quality of our products and production process.
I'd like you to prepare a plan for these groups.How should they operate?How often should the meet?
What should be the size of each group?Should we divide the groups into engineers,production workers ,maintainance personnel and so on.or should we put a variety of workers into each group?What problem can we anticipate with the group format,and how can we resolve them?These questions are meant as a starting point.If you have other ideas or concerns,please include them in your plan"....