The Current State of the Voice over IP Marketplace for Enterprise-Class Deployments
August, 2005
TABLE OF CONTENTS
ANALYSIS 2
AVAYA CORPORATE 4
AVAYA COMMUNICATIONS MANAGER 5
MEETING EXCHANGE 6
EXTENSION TO CELLULAR 7
SUPPORT FOR SIP 8
SIP CONVERGED COMMUNICATIONS 8
SIP TRUNKING 9
AVAYA SEAMLESS COMMUNICATIONS 10
CONCLUSION 11
Analysis
At the onset of writing this paper, I intended to research and analyze the relevant companies and associated product offerings in the Voice Over IP (VoIP) space. What I found was a plethora of players in the small to medium office market, and less than a handful of players in the enterprise-class market. I also quickly realized that any organization looking to deploy VoIP needs to consider much more than the cost savings of converging voice and data traffic. It is the ‘applications’ made possible by IP Telephony that should be driving the purchasing decisions, and my research discovered that we are at the brink of major technological breakthroughs that will transform our daily communications as we know them today. VoIP is an ‘enabler’ technology for IP Telephony applications; while the Telecommunications/Network Manager needs to manage the infrastructure costs of delivering ‘information’, the CEO and IT Management can leverage the investment in VoIP to truly transform workforce productivity.
To qualify the ‘enterprise-class’ market, I used the marker of 250,000 busy hour call attempts (BHCA). Three industry-recognized vendors met this qualification: Alcatel, Avaya, Inc. ...