Dell & Supply Chain Management
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SOM 123 M003 Team 1 † Spring 2004
Jessica Altman - Team Coordinator
Supply Chain Management & Customer Satisfaction
Jason Barton
General Business: Dell
Nick Beauregard
Dell Prospers Due to Effective IT Inclusion
Erica Bromberg
Public Relations & Dell
Trina Byers
Finance & Dell
Steve Caplan
Finance and Dell’s Competitive Advantage
Table of Contents
Group Report
Executive Summary 3
Focus of the Proposal 4
Research and Analysis:
Dell’s Competitive Advantage 6
Dell’s IT Tools 9
Dell’s Business Model 14
Dell’s IT Infrastructure 18
Our Recommendations ...