A Report Evaluating Cd-Wow's WebSite
(and the related E-commerce operations)
Table of Contents
Table of Contents Page. 1
Introduction to Internet Retailing Page. 2
Abstract Page. 3
Evaluation Techniques Page. 3
Evaluation Criterion Selection
Webqual Page. 4
Servqual Page. 4
Perceived Service Quality Model Page. 5
Evaluation Criteria
Access Speed Page. 6
Accessibility Page. 6
Ease of Navigation (Usability) Page. 7
Information Quality Page. 8
Ordering Page. 8
Delivery Page. 9
Conclusion&nb ...