Running Head: STRATEGIC PLAN ANALYSIS
Strategic Plan Analysis
Dawn Bouchard
University of Phoenix
MKT-449 Quality Management and Productivity
Manuael Todd Davenport
December 8, 2008
Introduction
Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company's operations, with processes being done right the first time and defects and waste eradicated from operations.
Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. (Hashmi, 2008)
GE Healthcare Financial Services
GE Commercial Finance is part of GE Capital -- General Electric's financing unit -- that serves consumers, retailers and businesses around the globe. GE Commercial Finance, headquartered in Norwalk, Conn., offers business customers an array of financial products and services. With lending products, growth capital, revolving lines of credit, equipment leasing of every kind, cash flow programs, asset financing, and more. The industries served include healthcare, manufacturing, fleet management, communications, construction, energy, aviation, infrastructure and equipment, in 35 countries (GE, 2008).
GE Healthcare Financial Services is a division on GE Capital. GE Capital offers an astonishing array of products and services aimed at enabling commercial businesses and consumers worldwide to achieve their dreams. ...