Strategic Plan Analysis
Top Quality Management is a management philosophy that transformed the products and processes of most companies. TQM pays constant attention to the needs of the customer and requires a continuing process of gathering relevant information and data. TQM assumes that most of an organization's problems are due to flawed processes, not shortcomings of employees. Ultimately, TQM aims at the organization's continuous improvement that exceeds the expectations of the customer or client.
Total quality management has become a necessity in today's society amongst businesses and consumers. Organization and consumers believe that quality is very important, and it will make or break an organization. Ensuring quality in products helps eliminate liability that would come from defective products, and it increases the rate of the returning consumer. Companies are liable if their products were made poorly, and if they cause a disaster from the use of their products. They define total quality management as a business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction. It must be achieved through continuous improvement in the quality of all activities processes, goods and services (Achieving Quality through Continuous Improvement, 1998).
Wikipedia defines total quality management as a management strategy aimed at embedding awareness or quality in all organizational processes. TQM has been widely used in manufacturing, education, government and service industries, as well as NASA space and science programs. Total Quality provides an umbrella under which everyone in the organization can strive and create customer satisfacti ...