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STRATEGIC PLAN ANALSYS PAPER
Total quality management has become a necessity in today's society amongst businesses and consumers. Organization and consumers believe that quality is very important, and it will make or break an organization. Ensuring quality in products helps eliminate liability that would come from defective products, and it increases the rate of the returning consumer. Companies are liable if there products were made poorly, and if they cause a disaster from the use of their products. According to Achieving Quality through Continuous Improvements, it defines total quality management as:
Total Quality Management is a holistic business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction to be achieved through continuous improvement in the quality of all activities processes, goods and services (1998).
According to Wikipedia, it defines total quality management as:
A management strategy aimed at embedding awareness or quality in all organizational processes. TQM has been widely used in manufacturing, education, government and service industries, as well as NASA space and science programs. Total Quality provides an umbrella under which everyone in the organization can strive and create customer satisfaction. Total Quality is a people focused management system that aims at continual increase in customer satisfaction at continually lower real costs (2006).
Total Quality Management is the philosophy of managing organizations with a set of tools, policies and procedures that ensure quality production, or services. Total Quality Management is the future of man ...