Six Sigma as Quality Management Intervention
Quality Management
According to The American Society for Quality the term Total Quality Management was first used by the U.S. Naval Air Systems Command to describe its Japanese-style management approach to quality improvement. The methods for implementing this approach, however, found their roots in the teachings of such leaders as "Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa and Joseph M. Juran,"(ASQ). While the original title has fallen out of favor in the United States and has been redefined as Quality Management, Europe still holds to the original Total Quality Management.
According to Total Quality Magazine, Quality Management (QM) is a comprehensive and structured approach to organizational management. QM seeks to improve the quality of products and services through ongoing long-term refinements. Achieved in response to continuous feedback, each company defines QM for a particular organization based on their individual adherence to established company standards. QM found its beginnings in the manufacturing sector and has since been adapted for use in numerous types of organization. "QM requires that the company maintain this quality standard in all aspects of its business. This requires ensuring that things are done right the first time and that defects and waste are eliminated from operations," (Wikipedia Encylopedia).
The QM processes are divided into four categories: plan, do, check, and act. These four categories are based on the PDCA or PDSA cycle which was originally conceived by Walter Shewhart in 1930's, and later adopted by W. Edwards Deming, according to the The Clinician's Black Bag for Quality Improvement Tools. In the planning phase, people ...