Abstract
In this paper I am going to discuss a questionnaire and the results of it. Then I am going to talk about if the responses were valid and reliable from the respondents.
For this assignment I conducted a short questionnaire to my clients at the bank. I am a banker so I felt it was a good idea to ask bank questions from my clients to gather their thoughts about my work and the company they bank with. According to the text, wording of survey questions is the most important item that can result in a misconception and wrong answer for the respondent. This is why it is of utmost importance to thoroughly think out the question and the way it is worded.
Words that are used incorrectly can yield misleading answers. When people take surveys they feel pressured to not ask questions and answer it to the best of their knowledge. This conception of surveys will make them tainted and non beneficial to those holding the survey. It is also difficult to get a person to answer personal questions about themselves such as financial, medical, and family questions. But if it is worded correctly and appears non intrusive, the person may start to open up more. This is the art of survey questions.
A research project can be reliable by using credible sources and educated beings that are very knowledgeable in the field that is being discussed. A valid project could be something that is concluded and cannot have contradiction. So the valid argument has to be obvious to the reader so there would be no other answer for the topic being discussed.
For the first question that I asked one of my clients, I tried an open ended question. T ...