INTRODUCTION
Ryan Homes has been building homes for families for over 50 years. Their reputation for award-winning designs and superior customer service has helped build a successful business that now spans over the entire Eastern half of the United States. Ryan Homes' mission statement is below:
Ryan Homes strives to maximize shareholder value in a cyclical industry by emphasizing return on equity and growth in earning per share while providing housing products and mortgage banking services that are consistent with the needs of customers.
Ryan Homes believes that by focusing on the following three areas, the company will be able to continue to be a successful and profitable company.
One-Stop Financing
Ryan Homes has its own in-house mortgage company, NVR Mortgage. By continuing to focus on both the building and financing aspects of home buying Ryan feels it sets itself apart from many other homebuilders in the marketplace. Through the NVR Smart Approval program, Ryan is capable of providing customers with everything they need in the home-buying process from selecting the style of home they want to providing a streamlined mortgage approval process.
Customer Involvement
Ryan Homes encourages the customer to be involved in the entire construction process. They arrange a series of meetings to familiarize the customer with their home. This, in turn, gives the customer a full knowledge of, and confidence in, the features and benefits of their home from the start.
Superior Customer Service
The customer service program is predicated on fairness, timeliness and completeness. The concern with quality construction doesn't stop at the point of sale. Ryan Homes carefully sele ...