The Role of Verbal & Nonverbal Communication
Sherry Collison
Professional Communications MGM105
Professor Robert Miller
August 27, 2007
As president and founder of “Caring Hearts Home Health Care”, I need to get word out of an upcoming new customer service program. Since we have several branches in several states it is imperative that we get the message to everyone, whether it is office executives, case managers, nurses, or field employees. Nobody is to be left out for we all need to be on the same page when it comes to our clients, for they are the true essences of our company. Without them there wouldn’t be a company. {Bayada Nurses}
Since we have employee from different cultures and ethical backgrounds we need to be sensitive to their needs and lines of communication. Therefore we need to be sure that we communication in a way that will be sufficient for them also. The communication needs to be precise and to the point to keep the listeners attention. There also needs to be time allotted for questions and answers so if there’s something that isn’t fully understood we can explain. Patience is a key to understanding. Perfection is a goal we strive for.
In order to get this across to everybody we will e-mail the director at each branch of the upcoming new program. Stating the program and having a contact number for any questions. They will be required to respond to said e-mail acknowledging receipt of e-mail. They are to then set up a meeting in each individual branch to go over the new program with their employees. The meetin ...