Problem Solution: Riordan Manufacturing
Riordan Manufacturing (Riordan) is attempting to implement several strategic changes throughout the firm’s organizational structure. Recent declines in sales and uneven profits have forced the company to change sales procedures and have prompted the organization to adopt a customer-relationship management model. These changes are producing issues associated with employee motivation and satisfaction. Riordan CEO, Michael Riordan, understands that these challenges must be addressed through restructuring of the organization’s rewards system.
The identification of the issues Riordan is facing will present certain opportunities, which can be further developed into possible problem solutions. These alternative solutions can be constructed using the best practices and benchmarking of other organizations who have faced similar issues. The careful analysis of each solution and how the various stakeholders involved are affected will yield an optimal solution. Full comprehension of how the implementation of a course of action will affect the company requires a risk assessment and the understanding of mitigation techniques to reduce the risk to the lowest levels possible.
Finally, the optimal solution must be implemented and acted upon by the entire organization. The determination of the level of success of the solution can be seen by conducting a thorough evaluation of the results in terms of defined end-state goals. Ultimately Riordan achieves success through the careful and deliberate construction of a problem solution, which when applied corrects the issues addressed in the scenario.
Situation Analysis
Issue and Opportunity Identification
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