Running head: SERVICE REQUEST FOR RIORDAN MANUFACTURING
Service Request for Riordan Manufacturing
Doan Nguyen, Derek Henkelmann, Shannon Nix, AJ Ferguson
University of Phoenix
Computers & Information Processing
CIS/319
Jim Dearman
July 26, 2007
Service Request for Riordan Manufacturing
Riordan Manufacturing’s mission statement clearly outlines the company’s goal of efficiently supplying its products to the customer. The current inventory management system is adequate, but is not efficient enough to meet the goals of the mission statement. Mr. Hugh McCauley, COO of Riordan Manufacturing requested assistance in improving the inventory processes of the company. After thoroughly evaluating the current processes and determining areas needing improvement, many suggestions for improvement were discovered. These improvements to the inventory processes will significantly aid the company in meeting the goals of their mission statement.
The initial evaluation illustrated a number of flaws in the current inventory processes. Unfortunately, the number of failings in Riordan’s inventory process system was significant enough to create an inaccurate inventory throughout the company. The fundamental areas of the process needing improvement or change are:
1) Raw materials receiving.
2) Accurate access to the inventory data at all levels and at all sites.
3) A total company wide inventory control system/process.
Modifying these inefficiencies with the suggested improvements will ensure an accurate and up-to-date inventory control process.
In evaluating the current process Riordan utilizes for receiving raw materials, much efficiency was ...