Gap Analysis: Riordan Manufacturing
Long Dao
University of Phoenix
Gap Analysis: Riordan Manufacturing
Riordan Manufacturing has several issues with its human resource management system that caused retention rate declined as the company implemented change in the new sales strategy. This paper will identify the issues and the potential opportunities for the company then suggests solutions for Riordan to solve the problem with its human resource management system.
Situation Analysis
Issue and Opportunity Identification
Riordan Manufacturing has declined sale and uneven profit over last two years therefore, the company's CEO has decide to change its strategy in sale processes as well as adopt the new customer-relationship management system. As the company has implemented change in sale process, the company learned that its employee turnover rate was high and job satisfaction decreased. In a recent employee's survey and exit interviews, employees complained about job role are not clear and not challenging. The survey also showed that training and development are limited; opportunities and career advanced are not available. These issues give Riordan manufacturing's HR an opportunity to re-defy job role to be more flexible and challenge, create training and development system to help employees advance in their career.
Employee retention number has declined along with job dissatisfaction increased have been connected to areas of compensation and benefits. Riordan can revise its compensation policies to increase job satisfaction as well as retain talents for it business. Another issue comes through survey is that the pay for internal promotion is lower than the newcomers therefore, it promote negative thought of "better to leave and come ...