InterClean Benchmarking
InterClean offers institutional and industrial cleaning and sanitation services. As the cleaning and sanitation industry grows and sanitation requirements become more stringent, consumers require more services and solutions from InterClean. To remain competitive InterClean has instituted changes including acquiring a major competitor, EnviroTech. InterClean can look to other companies as guides for successfully integrating EnviroTech while continuing to satisfy current customers. Some areas InterClean must focus on are aligning organizational structure with strategy, evaluating recruiting and selection methods, examining how human capital is developed, and evaluating training and development.
Organizational Structure and Strategy
In Search of Excellence, written by Robert Waterman, states that factors that discriminate best firms from others are not technology, good ideas, or brilliant strategy but rather they are organized to attract better people and their people are motivated to perform at a higher level. Top firms enhance their excellence by knowing how to manage the top people they have attracted (Dreher & Dougherty, 2001). These concepts are critical for InterClean as they benchmark companies to provide guidance in aligning the organizational structure.
Compensation is an important part of aligning structure and strategy. Incentive pay is used to reinforce desired behaviors and is over and above standard compensation (Shnurman, 2007). An astute company will use incentive pay as a means to differentiate employee performance rather than risk negative impact driven from different pay levels across jobs (Dreher & Dougherty, 2001). Stock ownership also serves to reinforce behavior that supports company objectives (Lederer & ...