Work Teams: Dispute Resolution
Dianna O'Garro
Human Relations and Organizational Behavior 502
Dr. Michael Lindsey
August 10, 2005
Abstract
Can conflict among work teams or individual employees be avoided? This and other conflict resolution issues will be addressed in this paper along with a couple of hypothetical workplace disputes and the viable solutions that can be applied to resolve the conflict(s).
Work Teams and Conflicts
"The use of work teams has become a popular strategy for increasing productivity and worker flexibility in the United States. Seventy-eight percent of U.S. organizations report that at least some of their employees are organized into work teams. In those organizations that utilize teams, an average of 61% of all employees is members of teams" (Bishop, Scott, and Burroughs, 2000). "A team is a group of people who are interdependent with respect to information, resources, and skills and who seek to combine their efforts to achieve a common goal" (Thompson, Aranda, and Robbins 2000, p9).
In most cultures and most global organizations, individuals have been paired or grouped into teams that are required to work together towards the completion of set goals. Today's employees come from diverse cultural backgrounds with diverse attitudes and values. This can be good in that it can provide an organization with new and innovative ideas for positive and profitable direction in a global economy that is dominated by many of the same types of businesses. However, when employees are placed in groups or work teams, conflict can, sometimes, arise.
Types of Hypothetical Workplace Disputes
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