Scenario One Reflection Paper
University of Phoenix
MBA 500: Foundations of Problem-Based Learning
April 20, 2006
Scenario One Reflection Paper
Leadership is a process of identifying and realizing opportunities for selecting a critical decision. Using an effective problem-solving approach helps leaders to define the right problem in order to define the potential solution. The Spartan Team was required to review the USAuto-AutoMex scenario and determine the effectiveness of applying the 9-Step Problem-Solving Model to their situation of cross border negotiations. This paper will identify challenges, possible solutions and end-state goals for USAuto and AutoMex using the 9-Step Problem-Solving Model.
Effectiveness of the 9-Step Problem-Solving Model
The 9-Steps Problem-Solving Model could be very effective on scanning the environment that leads to identifying the challenges and opportunities, managers can face in certain decision-making situations. According to Miles (2005), the decision-making process is a "process that involves taking a series of interrelated investigative steps and designing a plan to solve a problem or answer a need effectively in a manner that meets the needs and goals of the individual and the organization" (pp. 27-28).
In the USAuto-AutoMex scenario, identifying the internal and external challenges helped to frame the right problems and determine end-state goals. A challenge for USAuto was the need to increase its market share and profitability, and reduce the cost of labor so as to reduce the final car cost. On the, other hand an end-state goal for AutoMex was to develop a comparative advantage in manufacturing and increase their technology capabilities. Identifying the goals can help define the alternatives ...