I work at Zaatar W Zeit, a fast-growing chain of Lebanese fast food and casual dining. At ZWZ we are committed to providing our diners with a quality experience in both food and service. Recently the menu has been expanded to include a wider variety of choices to our guests. Also, the service standards have been bounced up from the fast-food style to a casual dining style. And the changes don’t stop there. This is a company that is always seeking to better itself and to grow, all the while keeping the customer where he/she should be, on a ZWZ custom made throne.
Zaatar W Zeit began as a single Lebanese fast food outlet serving Lebanese pastries. The unique taste of the “manakish” that ZWZ was serving caused it to grow a fan-base. Today the small fast-food outlet has grown into a chain of high quality high standards Lebanese style diners across Lebanon. Also, Zaatar W Zeit has undergone expansions that have led to opening branches in several Arab countries. The newest expansion which will be taking place in the coming months is an opening in Qatar.
In a business that is focused around customer service, recruitment is a critical issue. The employees hired by any company represent it, and carry its name and image across to customers. And it is especially important in the hospitality industry that this image be flawless. All hospitality based businesses operate on the theory that “the customer is always right”; and it takes a lot of effort to find just the right staff that can really pull that statement off convincingly.
At Zaatar W Zeit the recruitment process is not on a need basis. It is an ongoing process that never stops. Applications are always being accepted and candidates constantly being reviewed in the search for the crème de la crème that will be ...