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Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS
Problem Solution: Global Communications
Celeste Clayton
University of Phoenix
Foundations of Problem-Based Learning
MBA/500
July 2, 2007
Problem Solution: Global Communications
This problem solution shows Global Communications' existing situation, their issues and opportunities and the stakeholder perspectives. Global Communications is faced with enormous economic concerns. The industry in general has been under economic pressure so Global Communications was not alone in this journey. Their stocked has plummeted by more than 50% in a three year span. While their profits decreased, their competition increased. The cable companies were offering bundle packages that included internet service, plain old telephone service (POT), and television.
The management team decided to capitalize on globalization and compete in local markets. The company decided to outsource its call center jobs to Ireland and India. This decision was made without sharing this plan with the Union members. They were notified of the changes after the negotiations had already taken place. Global Communications' aphorism is "Our Edge Is People." By not communicating to the employees who help increase profits, they are not living up to this philosophy. It seems as if they are not concerned about the well-being of their employees.
Global Communications wants to increase their profit margin and market share by expanding their services while lowering their costs to provide them. If Global Communications use the Nine-Step Problem-Solving model, they will be able to identify any issues that may arise with the company's decision to outsou ...