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Running head: PROBLEM SOLUTION: Intersect Investment CORPORATION
Problem Solution: Intersect Investment Corporation
Michelle Wyms
University of Phoenix
Problem Solution: Corporation
"All of us, at one stage or other, have experienced a situation in which we have found ourselves not trusting another person. This could have been someone we have just met and almost immediately have not felt comfortable with them. Expressions like "Wouldn't trust him/her as far as 1 could kick them" or "Wouldn't touch him/her with a forty foot barge pole" express this lack of trust." (Sieler, 1998) Trust goes a long way both in the home and outside. Intersect Investment Services have a vision but apparent issues are causing them to struggle in the sales category. These issues produce trust factors that are causing Wall Street to begin questioning the true ethics at Intersect Investment.
Situation Background
Situation: The financial services industry has faced struggles in keeping their clients trust, and Wall Street happy. In order to be a success companies have to be on top of their game and productivity has to be on point. Interest Investment appears to be falling short of this goal due to uncertain times. Intersect CEO Frank Jeffers noticed that for the last two years the turnover rate has increased and that something has to happen. He introduces a new vision of "client intimacy." Gaining relationships based on trust and value to consumer. Everyone doesn't agree with the new vision, leaders have sent mixed signals and confusion is common among frontline staff. (Univ. Of Phoenix Scenario Intersect Investment Service ...