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Problem Solution: InterClean, Inc.
InterClean is in the industrial cleaning and sanitation industry and currently has primarily a sales based focus towards their customers. In order to succeed and grow in this highly competitive market InterClean has decided to move to a solutions based approach which will offer customers more than just products, it will also offer solutions to their customers cleaning and sanitation needs. At the same time InterClean has decided to merge with one of their biggest competitors to grow more strength in the business and increase skill levels of all employees.
I will be addressing several issues that InterClean needs to address prior to the reorganization and evaluation and suggest solutions to these problems.
Situation Analysis
Issue and Opportunity Identification
InterClean is currently an industrial cleaning supplies distributor with a strong sales base. Due to the changes governing environmental safety and companies no longer just wanting to purchase cleaning products but wanting solutions to their sanitation needs InterClean has to reorganize their company from a sales based industry to a solutions based industry. These changes in the industry have created a great opportunity for InterClean to grow, and David Spencer, CEO for InterClean is driving to take advantage of these opportunities while at the same time acquiring EnviroTech which was one of their major domestic competitors.
One of the first concepts that will have to be leveraged at InterClean is motivating change. Motivating change is a key factor to create a sense of necessity for the employees. During times of change employees naturally have resistance and fear for their jobs and InterClea ...