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Problem Solution: Global Communications
Telecommunications industries is growing and Global communications is under pressure to compete with other companies. The overview of this scenario is to find a solution to Global communications in how to compete and not have legal consequences with the union. The Wall Street shows confidence but stockholders are speculating about a rebound in the industry. The competition not only is forcing Global communications to change strategies but packages of services need improvements in order to compete with larger telecommunications corporations. Solutions will be present in this paper such implementation of a training in effective communication that will help the Sr. management of the company to be better communicators and open the doors of the negotiations with the union for the well being of the employees.
Situation Analysis
Issue and Opportunity Identification
Profitability is an issue that Global Communication faces due to the growth of Telecommunications Industries. Competition is driving Sr. Management under pressure to make drastic changes. If no changes in Global Communications are made soon, company can suffer from gaining credibility among the loyal clientele. Serving the customers with better packages that is reliable and up to the new technology is a must. Therefore, Sr. Managers had developed new relationships with satellite providers to offer this type of service and increase value on long distance market. In the process of making the changes some Sr. Management forgot to communicate properly with all members and this error created confusion and anger among some members, including the President of the union. The shareholders not only support the ch ...