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Problem Solution: Global Communications
This paper review the problems presented at Global Communications and a series of steps that can provide a solution to the issues they face. Having developed a new strategy which focuses on reducing costs through outsourcing and generating additional income by the creation of new services, Global Communications has to overcome objections from the Technologies Workers Union to succeed.
Because the Union was not consulted about the plan, the Union is planning to oppose outsourcing of jobs to Ireland and India. The Union, which recently gave up some benefits to assist Global Communications' cost cutting efforts, feels that the new strategy is an attack on the new contract and is threatening to fight the outsourcing.
This paper provides a solution that includes renegotiation of the contract, a relaxation of work rules, consolidation of call centers, and transition of personnel to other functions within Global Communications.
Situation Analysis
Issue and Opportunity Identification
The telecommunications industry is undergoing tremendous change and the following factors impact the industry according to Plunkett Research, Telecommunications Industry Trends.
a) Telecommunications firms worldwide suffered some of the heaviest blows in the technology stocks collapse of the early 2000s
b) Merger, consolidation and financial restructuring have completely changed the landscape
c) Globalization is heating up competition
d) Deregulation and privatization will have a continual effect on the telecom sector worldwide and
e) Rapid advances in telecom and wireless te ...