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Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS
Problem Solution: Global Communications
Your Name Here
University of Phoenix
Problem Solution: Global Communications
The Global Communications (GC) faced with tough competition and losing market share, depreciated stock value to 50%. To increase profitability, the board has approved outsourcing some of the technical call centers to India and Ireland and layoff current call center employees.
This paper will identify issues and opportunities, stakeholders’ perspectives, analyze alternative solutions, assess risks and mitigation techniques, implementation plan, and evaluate results to recommend the best solution.
Situation Analysis
Issue and Opportunity Identification
Competition has been taking over the telecommunications market and the stock price dropped from $28 per share to $11 in last three years. The cable company’s affordable solution of linking computers, televisions and telephone services together were causing GC to lower prices to stay competitive. To combat the competitors, GC made decision to outsource the technical call centers to India and Ireland thereby lay off most of US based call center employees. GC expects union outrage because of the exclusion in the decision making process and layoff union members to be replaced by foreign workers. GC management should have come forwarded to union representatives on market competitiveness and seek solution together who would have to cooperate. Letting go of large number of employees who have been loyal to GC for many years will decrease morale because GC made decision without support from the union and employees. &n ...