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Priceline.com (PCLN) may have been able to bring a dynamic reverse auction model to the market, but a cloud of doubt now hangs over the company's headquarters in Norwalk, Connecticut. Consumer adoption has been hurt by poor Web site functionality and a rigid bidding system that locks customers into buying products such as plane tickets without any control over specific flight details. On a bullish note, the company was recently reinstated into Connecticut's Better Business Bureau after making improvements to its Web site and customer service.
But the bigger problem facing Priceline is a lack of support from investors, who have driven the company's stock down 98% from its 52-week high. Executive departures and layoffs aside, the company's delayed march toward profitability and inability to scale successfully might very well exemplify a doomed model, or a solution in search of a problem.
Perhaps an emphasis on price has blinded Priceline to intangibles like quality service and a satisfying experience. It's unclear whether consumers are willing to sacrifice brand and product features to save a few bucks. The announcement in early October that the company's WebHouse Club subsidiary for groceries and gas would close, was a shot heard 'round the Web and Wall Street and signaled the model might be broken.
Introduction Which is the one place where you can satisfy your every need (almost every need) at your price? Be it airline tickets, hotel rooms, rental cars, mortgages, new automobiles, or even long distance calling time. The answer would be Priceline.com. All you have to do is know your need, state your terms, and make your offer. It doesn't get easier than this! Priceline.com was one of the pioneer on ...