TITLE: INFORMATION SYSTEMS REPORT
EXECUTIVE SUMMARY
J P Morgan Chase is the second largest financial holding company in the United States with over $1.2 trillion in assets and $ 106 billion in stockholder's equity. With operations in more than 50 countries and many other banking subsidiaries, the firm has a staff of over 160,000.
In 2002 the management made a strategic decision to outsource a significant portion of their Information Technology infrastructure to IBM to gain a better position in various markets. This decision however did not workout as expected, the firm faced a decrease in productivity due to fall in employee moral caused by the shift and management faced difficulties in carrying out their day to day duties. After 21 months, the knowledge of the negative experiences lead management to decide to cancel its outsourcing deals with IBM. The decision to reverse its IT strategy "backward" then triggered a merger with Bank One. To identify whether this strategy of back sourcing was a wise choice an analysis will be conducted.
STRATIGIC ANALYSIS
By doing a strategic analysis, we will be able to identify whether the information system employed by JP Morgan Chase are meeting the overall objectives of the organisation.
An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organisation.
(Kenneth & Jane Laudon, Managing the digital firm, 8 edition)
We will be looking at three different analyses, the S.W.O.T analysis, the Five Model Theory and the Value Chain.
SWOT
The SWOT analysis is an extremely useful tool fo ...