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An Introduction to
Operations Management
Compiled by: Yosef N
School of Graduate Studies
Unity University College
Addis Ababa
March 2008
Contents
Operations Management 1
Origins and Development 2
Craft Manufacturing 3
Mass Production 3
The modern period 4
Key Issues In Operations 5
Building Success With Operations 8
References 10
Operations Management
Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. It is also the management of resources, the distribution of goods and services to customers, and the analysis of queue systems.
APICS The Association for Operations Management also defines operations management as "the field of study that focuses on the effective planning, scheduling, use, and control of a manufacturing or service organization through the study of concepts from design engineering, industrial engineering, management information systems, quality management, production management, inventory management, accounting, and other functions as they affect the organization" (APICS Dictionary, 11th edition).
Operations also refers to the production of goods and services, the set of value-added activities that transform inputs into many outputs. Fundamentally, these value-adding creative activities should be aligned with market opportunity for optimal enterprise performance.
Operations management focuses on carefull ...