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Operations Management
Kudler Fine Foods (KFF), a gourmet upscale epicurean food shop, offers a wide selection of the freshest ingredients for gourmet meals and the tools a gourmet cook needs in the metropolitan area of San Diego (University of Phoenix, 2008). Kudler Fine Foods, founded by Kathy Kudler, envisioned a shop in which consumers would consider a one-stop shop for all their gourmet cooking needs. Kathy expanded her epicurean food shop from one location to three locations within five short years. KFF is considering placing organic produce in their stores in an effort to continue to offer the highest quality products to their customers. This paper addresses the current business processes and the supply chain at KFF that will be affected by the addition of organic produce. The paper will also discuss quality control tools and performance standards needed to ensure effective operations at KFF.
Process Changes
As KFF considers adding organic produce to their product line, KFF must consider how their current business process will be impacted. Media outlets continue to report on concerns surrounding pesticides and the negative affect on a person’s overall health. “On Feb. 4, the ABC News correspondent John Stossel hosted a report on ''20/20'' that probably surprised many viewers. It made the case that organic food is not necessarily healthier than conventional food -- and might actually be dangerous” (Rutenberg, 2008). However, additional research has found that organic produce is just as safe as regular produce. “''It's logical to worry about pesticide residues, but in our tests, we found none on either organic or regular produce” (Rutenberg, ...