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Operations are the key factor in any organization and hence organizations are born and emerged around out the world to provide these operational aspects to customers as their motto or vision states. The day-to-day creations and delivery of goods and services of a company are defined as Operations Management. Slack (2004) defines Operations Management as “the business function that organises, harmonizes and controls the resources needed to produce a company products and services”. Researching further on this definition, operations Management can be seen as a business function which enables organizations to effectively co-ordinate their delivery of products and services to the customers as an output. Hence Operations Management is the management of systems or processes that create goods and or provides services. As Hill (2000) clarifies that “The operations task concerns the transformation process that involves taking inputs and transforming them into outputs together with the various support roles closely associated with this basic task”. However Muhlemann (1992) critiques that “of all the managerial tasks the production/operations management function is the hardest to define since it incorporates so many diverse tasks that are interdependent. To divide it up, therefore, is to destroy it”. Arguably Schroeder (1985) clarifies Operation Management as a part of the organization that makes the goods and or delivers the services to the customers.
So where can Operations Management be found? It’s on every process that the day-to-day operations of goods and or services provide through organizations. &n ...