Operations Improvement Plan

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Introduction
    It is important that every healthcare employee that may be involved in the direct care of a patient with any type of injury or disease be knowledgeable of the processes that govern the delivery of care to such a patient population. This paper will follow a patient with Gall Bladder disease and examine the processes within the Emergency room, the Radiology Department, and the Operating Room, and identifies possible flaws that may arise.
         Emergency room care is one of the first processes that a patient would encounter.  Each patient is carefully evaluated, various diagnostic tests ordered and performed, and based on these results, given an accurate diagnosis.  Another department is radiology.  The three sub-processes that take place in the radiology department are, 1) plain radiographic films, 2) computerized tomography scans, and 3) gall bladder ultrasounds. The main components of these sub-processes are utilization, productivity, efficiency, capacity, scheduling, inventory control, and information exchange.  The final process is that of the operating room. There are four sub-processes within the operating room they are: 1) the secretarial, 2) the anesthesia, 3) the charge, and 4) the central supply. Physicians play the most significant role in determining the appropriate care for the patient and whether surgery is needed and how soon it is to be performed. Regardless of the patient status, all these processes must be functioning at their maximum potential level in order for the patient to receive adequate care.
The Process in the Emergency Room
    Upon entering the Emergency Room, a ...
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