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Introduction
Operations management are existed in every organization. The four cases given have some similarities and differences in operations management. Understanding the transformation process model of each case is the first step to analyse cases. It shows that all operations are input-transformation-output processes. It means that operations would input the transformed and transforming resources at first. After the transformation process, the transformed resources will be transformed as products or service to satisfy customers’ needs. The following table will show the input resources of each case.
Table 1: Input Resources of each case
Company Transformed Resources Transforming Resources
Executive Holloware Raw Materials (Such as Pewter and Stainless Steel) Buildings, Machines, Staff, and Technology
Oilpartz Ltd Raw Materials (Such as Tubes, Forgings, and Rings) Buildings, Machines, Staff, and Technology
London Zoo Visitors and Tourists Staff, Animals, and Facilities
Cadbury World Visitors and Tourists Staff, and Facilities
It could be seen clearly that Executive Holloware and Oilpartz Ltd are materials processing, whose most significant products are tangible goods, while London Zoo and Cadbury World are customer processing, whose most significant products are intangible service. This basic similarities and differences lead to further similarities and differences of operating features among these companies.
This essay aims to analyse the operations management problems of Executive Hollow ...