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New Supervisors: Best Practices Manual
Sara L. Daniel
Axia College of University of Phoenix
March 6, 2008
Any company that has hired employees knows how important orientation and training can be. Without the proper training will always be one step behind. The proper training early on can save an untold amount of hours of error correcting and re-training. An explanation of the company policies and expected work ethics early on can make the difference in a new hires attitude toward the job (Rue & Byars, 2004).
This training and orientation program is designed to be completed in only 3 days, and teaches 3 of the critical aspects that are needed for the company. You will get an in-depth look into the proper policies and procedures to operate our computer system, along with the policies and procedures for interaction with the customer, and a basic knowledge of our most popular products being sold. This will allow you to be able to perform more comfortably once you are on the sales floor.
The orientation process will start with a welcome to the company. This will be followed by an explanation of the companies operations along with an overview and introduction to the different levels of management and how these relate to each other. This shows that management will make time to meet the new hires. Meeting the new hires lets them know they are important. For example the store manager can introduce themselves and then give a brief history of the company. They will also go over the functions of management. The co-manager can go over what is expected of the new hires: attitude, reliability, initiative, emotional maturity, and personal appearance. Letting the managers go over some of the orienta ...