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Table of Contents
People 3
Employees 3
Achievements and Rewards 4
Training and Teamwork 5
Recruiting 5
Motivation and Work Life 5
Customers 6
Customers and Society 6
Service Delivery Processes 7
Process Complexity 8
Levels of Financial Services 10
Level of Service Customization 10
Internal Support Processes 11
Customer Involvement 12
What is Physical Evidence? 13
Physical Tangible Evidence 13
Facilities 13
Office Layout 14
Am ...