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Management Information Systems BUA5MIS
Case Study No. 1 - 7 - Eleven
Kimberley McGinnes, Shaun Brooks, Rohan Malhotra & Siddhartha Khoba
7 - Eleven
Management Information Systems - 7 - Eleven Store Mini Case
Overview of 7 - Eleven.
7 - Eleven commenced operation on 11th July 1927 in Dallas Texas and has gone on to be an industry leader for more than 40 years (http://www.rimag.com). Originally the stores operated from 7am to 11pm, a trading span that was unheard of at the time. However most 7 ? Eleven stores now operate 24 hrs a day (www.answers.com). 7 - Eleven has approx 7100 stores in North America and over 30,000 stores world wide. It has the largest ATM network of any other convenience store in the United States. 7 - Eleven have had many convenience store firsts including being the first retailer to sell coffee in take away cups and offering all major soft drinks brands at their fountains. To put the size of 7 - Eleven into perspective they sell 41 million gallons of milk each year, which is enough milk to pour more than two glasses of milk for every person in the United States (www.7-Eleven.com). The diagram below demonstrates the expanse of 7 - Eleven world wide.
(http://www.sej.co.jp/english/company/g_stores.html)
Q.1 7 Eleven competes with both other chains of convenience stores and independent stores. What competitive advantages can you identify in this case?
According to the J.D Power and Associates (www.jdpower.com) customer satisfaction survey the following are the most important contributors to customer satisfaction in Japan.
There are 3 key areas e ...