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Case Paper
Cractos
Cal State San Bernardino
Spring 2005
Cractos
Case Analysis Paper
TTH 8-10
MGMT 451
Tax Collector's Office
The problem that I will be solving is how to introduce a new system involving multiple supervisors in my division of the Tax Collector's office. The three frames described by Bolman and Deal that I will be using to help solve this problem are the structural frame, political frame, and the symbolic frame. The structural frame deals with goals, specialized roles, and formal relationships. The Political frame views companies as arenas, contests, or jungles. The symbolic frame deals with culture, symbols, and other value of an organization. These frames together will break down the problem in a simpler form that will allow me to assist the problem at hand, step by step. Most companies to this date will not succeed in solving company problems, if they don't follow the frames in Bolman and Deal "Reframing Organizations". Reframing requires an ability to understand and use multiple perspectives, to think about the same thing in more than one way. (B&D p.5) Every frame has it strengths and limitations, so the challenge is knowing when to pick the right frame to get the job done. It will take time and practice for managers to master the art of reframing an organization.
I am currently working in the payment processing division of the Treasurer -Tax Collector. In my division we process all payments collected for property taxes in San Bernardino County. The growing number of properties has increased the volume of payments we have to process. The Tax Collector's office is trying to automate the whole payment processing system to help with this i ...