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Leadership Concepts Worksheet
Learn the Culture It is very important for a manager to take the time to observe and learn the culture and personality of both teams and/or individuals whose support will be required for successful implementation of new strategies before moving forward with them. Without learning the culture and personality of those needed to make a plan a success, the idea can be doomed before it ever gets off the ground.
In the simulation, a senior manager of R&D was required to seek out advice and profile the culture of both the sales and the production departments before approaching them with a new product idea. Later as the VP of Production he had to win observe individual personalities and needs before approaching his new subordinates, peers, and manager. “We can't determine an organization's cultural values just by asking employees and other people about them. Enacted values are values-in-use. They are the values that guide individual decisions and behavior in the workplace and they must be observed (McShane and Glinow, 2005).”
Communicate
Appropriately
Different teams or departments of an organization may have significantly different personalities, preferences, and customs. It is very important that a manager not attempt to communicate to different teams in the exact same way. Some teams are more formal and are only swayed by facts, where other teams might be more casual and require a totally different approach.
In the simulation, the senior R&D manager had to communicate with the sales department in a completely different manner to win their support than he did the production department. Had ...