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Abstract
Conflict in businesses arise either in a small or large group of associates. The ability to find creative resolutions in conflict is important and can be done through team building (Cottringer, 2006). Finding out what the conflict is and the reason why it is occurring in the workplace, will help managers to be able to resolve it (Mathers, 2007).
Conflict Resolution in Business
Working in a negative atmosphere tends to create conflicts between associates, or associates and managers. Conflict in business also affects business outcomes and personal health (Goldblatt, 2007). Conflict must best be handled early and not be feared if two or more associates are at odds with each other (Mathers, 2007).
Personality, breakdown in communication, and different opinions all are factors in conflict (Mathers, 2007). In Mathers (2007) article, he states the following:
Conflict is neither good nor bad; it is a natural occurrence and inevitable within any relationship or group of people. It is only bad if it drags on unproductively or is never resolved. What matters is how you face up to and deal with it effectively. Do you instinctively shy away from the thought of confronting others with issues you feel are not right? Your attitude should be to focus on the resolution of any conflict and less on the
anticipated negative reactions (¶4).
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