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Social
Retail Crime
The regular surveys conducted on behalf of the British Retail Consortium
provide information on the cost of crime to the retail sector. In 2002, the
sector's losses from crime, mainly from stolen or damaged goods or from
damage to property, totalled £1.7bn. On top of this figure, an estimated
£540m was spent by the retail industry on crime-prevention measures.
? the British retail consortium suggests that retail crime costs every household in the UK and extra £90 each year on their shopping bills
? 75% of retailers and 50% of manufacturers experienced at least one crime in the previous year, according to the Commercial Victimisation Survey (2002).
? Overall, the risk of crime to retailers and manufacturers was lower comparing the results of the 2002 survey with those of the previous survey in 1994.
? 75% were seriously worried about crime and the effect on their businesses
a survey by the British Chambers of Commerce estimated that crime costs businesses £19 billion annually!
The sociocultural environment encapsulates demand and tastes, which vary with fashion and disposable income, and general changes can again provide both opportunities and threats for particular companies (Thompson, 2002; Pearce and Robinson, 2005). Over-time most products change from being a novelty to a situation of market saturation, and as this happens pricing and promotion strategies have to change. Similarly, some products and services will sell around the world with little variation, but these are relatively unusual. Organizations should be aware of demographics changes as the structure of t ...